Job Summary

We are seeking a highly motivated and experienced Analyst - Order Processing to join our team in Ajman, UAE. This full-time position will be responsible for ensuring the flawless execution of customer orders and seamless service delivery. The ideal candidate will possess strong analytical and problem-solving skills, a meticulous attention to detail, and a proven track record in order processing and management. This role requires a proactive individual who can effectively collaborate across teams, monitor key performance indicators, and maintain accurate documentation. The salary for this position is AED 10,000.

Key Responsibilities

* Analyze and process customer orders, creating service requests (SRs) in line with requirements.
* Ensure strict compliance with organizational standards through accurate data entry and comprehensive documentation.
* Monitor key performance indicators (KPIs) to identify areas for improvement and ensure service levels are met.
* Proactively resolve escalations and provide timely updates to relevant stakeholders.
* Liaise effectively across various internal teams to clear backlogs, streamline workflows, and ultimately improve customer satisfaction.
* Prepare detailed reports, maintain accurate records, and support the preparation of legal and contractual documentation as required.

Requirements

* Minimum of 5 years of proven experience in order processing or order management.
* Strong attention to detail coupled with excellent analytical and problem-solving abilities.
* Hands-on knowledge of Business Customer Relationship Management (BCRM) systems, workflows, and IT systems. (Telecom background is highly preferred).
* Excellent communication skills, both written and verbal, for effective client interaction and cross-team collaboration.
* Bachelor's degree in a relevant field (e.g., Business Administration, IT, Engineering).
* Certifications such as ITIL, CCNA, or PMP/PRINCE2 are considered a strong plus.

Job Summary

Etisalat - E& is seeking a highly skilled and motivated Expert Engineer – Web Application Security to join our Cyber Security Operation & Maintenance Department in Dubai, UAE. In this role, you will be responsible for the provisioning, configuration, and maintenance of enterprise-grade Web Application Firewalls (WAFs) to protect our web applications from cyber threats. You will leverage your deep understanding of OWASP Top 10 and web security principles to fine-tune security profiles, collaborate with SOC/IR teams, and integrate WAF solutions with other cyber defense tools. This full-time position offers a competitive salary of AED 18,000.

Key Responsibilities

* Provision, configure, and maintain enterprise-grade Web Application Firewalls (WAFs).
* Fine-tune security profiles to eliminate false positives and strengthen SOC monitoring.
* Plan and perform upgrades, patching, and vulnerability remediation on WAF platforms.
* Monitor certificates, resources, and attack logs to prevent disruption.
* Collaborate with SOC/IR teams to support incident investigations.
* Integrate WAF with SIEM, PAM, RSA, SolarWinds, and other cyber defense tools.

Requirements

* 6+ years’ experience in WAF administration and web application security.
* Strong knowledge of OWASP Top 10, attack vectors, and web security principles.
* Hands-on experience with F5 ASM, FortiWeb, or similar platforms.
* BS in Computer Science, IT, or related field.
* CEH or equivalent certifications preferred.
* Scripting ability (for automation/custom WAF configs) is a big plus.

Job Summary:

Etisalat - E& is seeking a highly skilled and experienced Expert Solution Architect – Business Intelligence to join our ESS – Data Management & Business Intelligence department in Dubai, UAE. In this role, you will be responsible for transforming massive telecom datasets into clear, strategic insights that drive smarter business decisions. You will lead BI solution design, development, and delivery, ensuring the creation of impactful and actionable dashboards and reporting solutions. This position offers the opportunity to shape the future of business intelligence within a leading telecommunications provider.

Key Responsibilities:

* Lead the design, development, and delivery of Business Intelligence solutions using platforms such as Power BI, Tableau, Cognos, or Qlik.
* Build and optimize data models, ETL pipelines, and data warehouse (DWH) architectures across large-scale data environments.
* Partner closely with business teams to understand their needs and translate requirements into effective and actionable dashboards and reporting solutions.
* Drive data visualization standards within the organization, ensuring clarity, consistency, and usability in all BI deliverables.
* Support self-service BI adoption across the company by providing training and support to business users, empowering them to generate insights independently.
* Contribute to data governance initiatives, ensuring data quality, accuracy, and compliance.
* Identify and implement process optimization strategies to improve the efficiency and effectiveness of the BI function.

Requirements:

* 5-12 years of experience in Business Intelligence, Data Architecture, or Analytics.
* Strong SQL proficiency with extensive experience in data manipulation and performance tuning.
* Hands-on experience with at least one of the following BI tools: Power BI, Tableau, Cognos, or Qlik.
* Deep understanding of telecom data models and relevant reporting metrics.
* Experience with Agile/Waterfall methodologies for project management.
* Exposure to cloud platforms such as AWS, GCP, or Azure is desirable.
* Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
* Knowledge of dashboard design best practices and principles of user-centric visualization.

Job Summary

Etisalat is seeking a highly motivated and detail-oriented Senior Customer Service Representative to join our SMB Back Office Profiling Team in Ajman, UAE. As a key member of the team, you will be responsible for ensuring data accuracy, order quality, and overall customer satisfaction for our Small & Medium Business clients. This role requires strong analytical skills, a thorough understanding of back-office operations, and the ability to collaborate effectively with various internal teams. You will be instrumental in maintaining operational excellence and contributing to process improvement initiatives.

Key Responsibilities

* Carry out order analysis and create service requests (SRs) according to established requirements.
* Ensure data accuracy and compliance with company policies and relevant regulations.
* Verify profiling data integrity and maintain confidentiality throughout all stages of processing.
* Monitor SR progress and strive to achieve Key Performance Indicator (KPI) targets.
* Resolve escalations in a timely and accurate manner to ensure customer satisfaction.
* Implement data verification checks and standardized processing protocols to maintain data quality.
* Support other teams with workload balancing and backlog resolution efforts.
* Participate in process improvement initiatives aimed at enhancing customer satisfaction and streamlining operations.
* Maintain up-to-date knowledge of Etisalat products, processes, and BCRM systems to effectively perform duties.

Requirements

* Bachelor’s degree in a related field.
* 3-5 years of experience in customer service or back-office operations.
* Strong attention to detail and demonstrated ability to manage data with accuracy.
* Solid understanding of telecom service workflows and CRM systems.
* Excellent communication and coordination skills, both written and verbal.
* Proven ability to work effectively as a team player, even under pressure and tight deadlines.

## ITSM / Project Manager – Digital Transformation

Job Summary

Etisalat is seeking a highly experienced and motivated ITSM / Project Manager to drive our Enterprise Digital Transformation initiatives. Based in Dubai or Abu Dhabi, UAE, the successful candidate will be a key player in delivering strategic technology programs that connect business strategy with next-generation technology. This role requires a seasoned professional with a proven track record in managing large-scale cloud and digital transformation projects, particularly within the domains of ERP, CRM, HRMS, and core enterprise systems. You will be responsible for ensuring the seamless delivery of enterprise-grade platforms through application modernization, API integration, microservices implementation, and robust DevOps pipelines. Strategic alignment across senior stakeholders, architects, and vendors is paramount for success in this role.

Key Responsibilities

* Lead and manage the delivery of enterprise-grade platforms, including ERP, CRM, HRMS, and other core systems.
* Drive large-scale cloud and digital transformation initiatives utilizing Azure, AWS, and GCP platforms.
* Oversee application modernization efforts, encompassing APIs, microservices, automation, and DevOps pipelines.
* Ensure strategic alignment across senior stakeholders, architects, and vendors throughout the project lifecycle.
* Manage project budgets, timelines, and resources effectively to ensure on-time and within-budget project delivery.
* Implement and maintain robust ITSM processes and practices to ensure the stability and reliability of delivered solutions.
* Provide regular project status updates and reports to senior management.
* Identify and mitigate project risks and issues proactively.
* Contribute to the development and implementation of best practices for project management and ITSM within the organization.

Requirements

* Over 10 years of experience delivering enterprise programs that connect business strategy with next-generation technology.
* PMP / PRINCE2 certification (Agile / ITIL a plus).
* Hands-on expertise in cloud, integration, and DevOps ecosystems.
* A proven track record in ERP, CRM, or core system deployments.
* Strong communication, interpersonal, and stakeholder management skills with the ability to inspire and execute at scale.
* Proficiency in technologies related to:
* Cloud: AWS | Azure | GCP
* Integration: ESB | iPaaS | API Gateways
* DevOps: CI/CD | Containers | Automation | Microservices
* Data: Data Lakes | BI | Analytics | AI/ML

Job Summary:

Etisalat is seeking a highly organized and experienced SI Coordinator to join our dynamic team. This role will be responsible for coordinating system integration (SI) projects, ensuring smooth execution, and effective communication across stakeholders. The successful candidate will play a critical role in project scheduling, vendor coordination, and PMO reporting. They will also be proficient in utilizing project management tools and possess strong procurement and resource management skills.

Key Responsibilities:

* Develop and maintain project schedules for SI projects using MS Project.
* Coordinate with vendors to ensure timely delivery of required resources and services.
* Prepare and submit regular PMO reports, providing updates on project status, risks, and issues.
* Assist in procurement activities related to SI projects, including vendor selection and contract negotiation.
* Manage resources effectively to optimize project efficiency and minimize costs.
* Track project progress against established timelines and budgets.
* Identify and escalate potential risks and issues to project stakeholders.

Requirements:

* Minimum of 5 years of experience in a project coordination or similar role.
* Proven experience in project scheduling, vendor coordination, and PMO reporting.
* Strong proficiency in MS Project and MS Excel.
* Experience in procurement and resource management.
* Excellent communication, interpersonal, and organizational skills.
* Ability to work independently and as part of a team.
* Ability to thrive in a fast-paced environment.

Job Summary

Etisalat is seeking a highly motivated and experienced Field Technical Engineer to join our dynamic team. This role is responsible for providing on-site technical support, installation, and troubleshooting services for network equipment, including routers, switches, and cabling. The ideal candidate will possess strong technical skills in structured cabling, network testing, and site UAT procedures, ensuring seamless connectivity and optimal performance for our clients.

Key Responsibilities

* Perform installations of routers, switches, and cabling according to established standards and best practices.
* Diagnose and resolve network-related issues, including connectivity problems, hardware malfunctions, and software configurations.
* Conduct thorough network testing and analysis to identify and rectify performance bottlenecks.
* Execute structured cabling installations, ensuring proper termination, labeling, and documentation.
* Participate in site acceptance testing (UAT) to validate network functionality and adherence to client requirements.
* Maintain accurate records of installations, troubleshooting steps, and resolutions.
* Collaborate with other technical teams to escalate complex issues and ensure timely resolution.

Requirements

* Minimum of 4 years of experience in a field technical role, preferably in telecommunications or networking.
* Proven expertise in the installation and troubleshooting of routers, switches, and cabling.
* Strong knowledge of structured cabling standards and best practices.
* Proficiency in network testing methodologies and tools.
* Experience with site acceptance testing (UAT) procedures.
* Excellent problem-solving and analytical skills.
* Ability to work independently and as part of a team.
* Valid UAE driving license is preferred.

Job Summary

Etisalat is seeking a highly skilled and experienced Sr. Field Technical Engineer to provide advanced on-site technical support for our customers in Dubai and Abu Dhabi. The ideal candidate will possess a strong understanding of LAN/WAN, VoIP, and CCTV systems, along with proficiency in fiber splicing, RJ-45 cabling, and OTDR testing. This role requires a proactive individual with excellent problem-solving abilities and a commitment to delivering exceptional service.

Key Responsibilities

* Provide advanced level field support for LAN/WAN, VoIP, and CCTV systems, troubleshooting complex technical issues and implementing effective solutions.
* Perform fiber optic cable splicing, ensuring high-quality connections and minimal signal loss.
* Install and terminate RJ-45 cabling for network connectivity, adhering to industry standards and best practices.
* Conduct OTDR (Optical Time Domain Reflectometer) testing to identify and resolve fiber optic cable faults.
* Maintain accurate records of all work performed, including troubleshooting steps, repairs, and installations.
* Collaborate with other technical teams to escalate and resolve complex issues.
* Ensure customer satisfaction by providing timely and professional on-site support.

Requirements

* A minimum of 8 years of experience in a field technical role, specifically supporting LAN/WAN, VoIP, and CCTV systems.
* Proven expertise in fiber splicing techniques.
* Proficient in RJ-45 cabling and termination.
* Experience with OTDR testing and analysis.
* Strong troubleshooting and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Valid UAE driving license.

Job Summary

Etisalat - E& is seeking a highly motivated and experienced L1 Engineer to join our dynamic team in Dubai and Abu Dhabi, UAE. The ideal candidate will be responsible for providing first-level support and troubleshooting for LAN/WAN/Wireless installations, routers, and switches. This role requires a strong understanding of networking concepts, hands-on experience in network infrastructure management, and the ability to resolve technical issues efficiently and effectively. You will work collaboratively with other team members to ensure optimal network performance and availability.

Key Responsibilities

* Perform installation, configuration, and maintenance of LAN/WAN/Wireless networks.
* Troubleshoot and resolve network connectivity issues related to routers, switches, and other network devices.
* Monitor network performance and identify potential bottlenecks or problems.
* Provide first-level support to end-users and escalate complex issues to higher-level engineers.
* Maintain accurate documentation of network configurations and troubleshooting procedures.
* Collaborate with other teams to implement network changes and upgrades.
* Ensure compliance with company security policies and procedures.

Requirements

* A minimum of 5 years of experience in a network engineering role.
* Expertise in LAN/WAN/Wireless installations, routers, and switches.
* CCNP-level certification or equivalent knowledge and experience.
* Familiarity with cloud and virtualization technologies.
* Strong troubleshooting and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Ability to work under pressure and meet deadlines.

Job Summary:

Eminds is seeking a highly motivated and experienced L2 Engineer specializing in Ubuntu server administration to join our team in Dubai and Abu Dhabi, UAE. The ideal candidate will possess strong technical skills and hands-on experience managing and troubleshooting Ubuntu server environments, with a focus on Dell infrastructure. This role requires a proactive individual with the ability to work independently and collaboratively to maintain system stability, optimize performance, and implement security best practices.

Key Responsibilities:

* Provide Level 2 support for Ubuntu Server environments, including troubleshooting and resolving complex technical issues.
* Administer and maintain Dell server infrastructure, ensuring optimal performance and reliability.
* Implement and manage RAID configurations for data redundancy and storage efficiency.
* Manage and support VMware virtualization environments running on Ubuntu Server.
* Implement and enforce security hardening measures to protect systems from vulnerabilities and threats.
* Develop and maintain scripts using Bash and Python for automation and system management tasks.
* Participate in on-call rotation and provide after-hours support as needed.
* Document procedures and solutions for knowledge sharing and future reference.
* Collaborate with other IT teams to ensure seamless integration and support of systems.
* Contribute to the design, implementation, and maintenance of server infrastructure.

Requirements:

* 4-6 years of experience in Ubuntu Server administration.
* Proven experience with Dell server infrastructure management.
* Strong understanding of RAID configurations and data storage technologies.
* Hands-on experience with VMware virtualization platforms.
* Knowledge of security hardening techniques and best practices for Ubuntu Server.
* Proficiency in scripting with Bash and/or Python for automation and system management.
* Excellent troubleshooting and problem-solving skills.
* Ability to work independently and as part of a team.
* Strong communication and documentation skills.
* Must be eligible to work in Dubai and Abu Dhabi, UAE.