Junior IT Support Expired
– Dubai, UAE
Job Summary
We are seeking a motivated and tech-savvy Junior IT Support professional to join our remote team. In this role, you will provide essential Level 1 and Level 2 IT support to both internal teams and external clients, with a particular focus on those within the healthcare domain. This is a fantastic opportunity to grow your IT career and make a tangible impact within a dynamic and supportive environment.
Key Responsibilities
* Provide first and second-level technical support to end-users, addressing hardware, software, and network issues.
* Troubleshoot and resolve technical problems via phone, email, and remote access tools.
* Log, track, and prioritize support requests in a ticketing system.
* Escalate complex issues to senior IT staff as needed.
* Install, configure, and maintain computer hardware, software, and peripherals.
* Assist with user account management, including creating and resetting passwords.
* Contribute to the creation and maintenance of knowledge base articles and documentation.
* Ensure compliance with IT security policies and procedures.
* Provide excellent customer service and maintain a positive attitude.
* Collaborate with other IT team members to resolve issues and improve processes.
* Specifically address support requests coming from within the healthcare domain, including familiarity with relevant healthcare software and systems.
Requirements
* Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
* Minimum of 1 year of experience in a help desk or IT support role.
* Strong knowledge of Windows and macOS operating systems.
* Familiarity with networking concepts (TCP/IP, DNS, DHCP).
* Experience with remote support tools (e.g., TeamViewer, AnyDesk).
* Excellent problem-solving and troubleshooting skills.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Ability to prioritize tasks and manage time effectively.
* Familiarity with IT security best practices.
* Experience supporting users in the healthcare domain is a plus.
* Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Cyber Security Specialis Expired
– Dubai, UAE
## Job Summary
We are seeking a highly motivated and skilled Cyber Security Specialist to join our dynamic team. As a key member of our security department, you will be responsible for safeguarding our organization's systems, networks, and data from evolving cyber threats. You will contribute to maintaining a robust security posture, ensuring compliance with relevant information security standards, and proactively identifying and mitigating potential vulnerabilities. This is a remote position based in Dubai, UAE, offering an exciting opportunity to contribute to a growing organization's security efforts.
## Key Responsibilities
* Monitor security systems and analyze security logs to identify and respond to potential threats and vulnerabilities.
* Implement and maintain security controls and procedures to protect sensitive information and systems.
* Conduct regular security assessments and penetration testing to identify vulnerabilities and recommend remediation strategies.
* Develop and deliver security awareness training to employees to promote a strong security culture.
* Stay up-to-date with the latest security threats, vulnerabilities, and security technologies.
* Participate in incident response activities, including investigation, containment, and remediation.
* Collaborate with other IT teams to ensure security is integrated into all aspects of the organization's operations.
* Contribute to the development and maintenance of security policies, standards, and procedures.
* Ensure compliance with relevant information security regulations and standards.
* Proactively identify and recommend improvements to the organization's security posture.
## Requirements
* Age: Up to 35 years old.
* Experience: 2-3 years of demonstrable experience in the field of Cyber Security.
* Proven understanding of security principles, technologies, and best practices.
* Experience with security tools and technologies such as firewalls, intrusion detection/prevention systems, vulnerability scanners, and security information and event management (SIEM) systems.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Relevant certifications (e.g., CompTIA Security+, Certified Ethical Hacker (CEH), CISSP) are a plus.